{"id":3,"date":"2010-02-25T00:00:31","date_gmt":"2010-02-24T23:00:31","guid":{"rendered":"http:\/\/merlinerie.com\/wp-sourde\/wordpress\/?page_id=3"},"modified":"2026-06-11T15:08:38","modified_gmt":"2026-06-11T14:08:38","slug":"introduction","status":"publish","type":"page","link":"https:\/\/sourdeencentresdappels.merlinerie.com\/","title":{"rendered":"Accueil"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Plaidoyer pour une Distanciation Int\u00e9grante envers les personnes en situation de handicap<\/h2>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:22% auto\"><figure class=\"wp-block-media-text__media\"><a href=\"http:\/\/sourdeencentresdappels.merlinerie.com\/wp-content\/uploads\/book.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"450\" height=\"712\" src=\"http:\/\/sourdeencentresdappels.merlinerie.com\/wp-content\/uploads\/book.jpg\" alt=\"\" class=\"wp-image-118 size-full\" srcset=\"https:\/\/sourdeencentresdappels.merlinerie.com\/wp-content\/uploads\/book.jpg 450w, https:\/\/sourdeencentresdappels.merlinerie.com\/wp-content\/uploads\/book-189x300.jpg 189w\" sizes=\"auto, (max-width: 450px) 100vw, 450px\" \/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\"> Cet ouvrage n\u2019est pas un r\u00e9quisitoire de plus contre France T\u00e9l\u00e9com, mais le r\u00e9cit d\u2019un combat de vie d\u2019une salari\u00e9e qui tente de retrouver sa place au sein du groupe.<br> La transformation de l\u2019entreprise va mener cette assistante de direction d\u00e9ficiente auditive \u00e0 devenir conseill\u00e8re client\u00e8le par t\u00e9l\u00e9phone sur deux centres d\u2019appels successifs, aggravant ainsi sa surdit\u00e9 et entra\u00eenant des acouph\u00e8nes chroniques.<br> Gr\u00e2ce \u00e0 la reprise de ses \u00e9tudes et l\u2019obtention d\u2019un Master 1 \u00e0 la Sorbonne Nouvelle, puis d\u2019un Master 2 \u00e0 Paris Diderot, elle devient psychosociologue, experte dans l\u2019accompagnement des personnes en situation de handicap.<br> Ces trois ann\u00e9es d\u2019\u00e9tudes lui apporteront les outils pour tenter de comprendre comment le groupe France T\u00e9l\u00e9com, engag\u00e9 dans la suppression de 22 000 emplois, peut parall\u00e8lement mener \u00e0 bien une politique envers ses salari\u00e9s les plus faibles.<\/p>\n<\/div><\/div>\n\n\n\n<div style=\"height:50px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"SOURDE EN CENTRES D&amp;apos;APPELS\" width=\"860\" height=\"484\" src=\"https:\/\/www.youtube.com\/embed\/FWFQYZv36M8?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"> <a title=\"Retranscription Harmattan\" href=\"http:\/\/sourdeencentresdappels.merlinerie.com\/?p=368\"><strong>Lire la retranscription<\/strong><\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"> <strong>Ecoutez Vivre FM De 5H30 \u00e0 17H30 sur le 93.9 Mhz (Paris, \u00cele-de-France) et 24H\/24 sur le Web.<\/strong><\/h2>\n\n\n\n<div class=\"wp-block-media-text is-stacked-on-mobile\" style=\"grid-template-columns:25% auto\"><figure class=\"wp-block-media-text__media\"><a href=\"http:\/\/sourdeencentresdappels.merlinerie.com\/wp-content\/uploads\/vivefm.jpg\"><img loading=\"lazy\" decoding=\"async\" width=\"189\" height=\"56\" src=\"http:\/\/sourdeencentresdappels.merlinerie.com\/wp-content\/uploads\/vivefm.jpg\" alt=\"\" class=\"wp-image-304 size-full\"\/><\/a><\/figure><div class=\"wp-block-media-text__content\">\n<p class=\"wp-block-paragraph\">L\u2019invit\u00e9 de la R\u00e9daction (Vincent Lochmann \u2013 Handicap, d\u00e9pendance, solidarit\u00e9 : l\u2019actualit\u00e9 et les enjeux)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Claire Merlin, 47 ans, a travaill\u00e9 en centres d\u2019appels pour le Groupe France T\u00e9l\u00e9com, malgr\u00e9 un handicap auditif. Elle milite au sein de plusieurs associations \u0153uvrant pour les personnes handicap\u00e9es. Elle est \u00e9galement m\u00e8re de trois enfants et auteur d\u2019un ouvrage intitul\u00e9 \u00ab Sourde en centres d\u2019appels \u00bb paru chez l\u2019Harmattan.<\/p>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-audio\"><audio controls src=\"http:\/\/sourdeencentresdappels.merlinerie.com\/wp-content\/uploads\/vivrefm-0604211.mp3\"><\/audio><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><a title=\"Retranscription Vivre FM\" href=\"http:\/\/sourdeencentresdappels.merlinerie.com\/?p=373\"><strong>Lire la retranscription<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Le lien : <a href=\"http:\/\/www.vivrefm.com\/podcast\/cat\/inv\/\" target=\"_blank\" rel=\"noopener\">www.vivrefm.com<\/a><\/p>\n\n\n\n<div class=\"wp-block-comments\"><h2 id=\"comments\" class=\"wp-block-comments-title\">7 r\u00e9ponses \u00e0  \u00ab\u00a0Accueil\u00a0\u00bb<\/h2>\n\n<ol class=\"wp-block-comment-template\"><li id=\"comment-20481\" class=\"comment even thread-even depth-1\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40px\"><div class=\"wp-block-avatar\"><img alt='Avatar de cassiop\u00e9e(orange FT)' src='https:\/\/secure.gravatar.com\/avatar\/?s=40&#038;d=wavatar&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/?s=80&#038;d=wavatar&#038;r=g 2x' class='avatar avatar-40 photo avatar-default wp-block-avatar__image' height='40' width='40'  style=\"border-radius:20px;\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-comment-author-name has-small-font-size\">cassiop\u00e9e(orange FT)<\/div>\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-comment-date has-small-font-size\"><time datetime=\"2016-07-27T12:37:32+01:00\"><a href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/?cpage=1#comment-20481\">27 juillet 2016<\/a><\/time><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-comment-content\"><p>Bravo Claire!!!!<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/li><li id=\"comment-816\" class=\"comment odd alt thread-odd thread-alt depth-1\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40px\"><div class=\"wp-block-avatar\"><img alt='Avatar de max' src='https:\/\/secure.gravatar.com\/avatar\/954ddd41b62299bd67470bcbccdffd411ec613023a0cf7c5e595669a5d8d8c82?s=40&#038;d=wavatar&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/954ddd41b62299bd67470bcbccdffd411ec613023a0cf7c5e595669a5d8d8c82?s=80&#038;d=wavatar&#038;r=g 2x' class='avatar avatar-40 photo wp-block-avatar__image' height='40' width='40'  style=\"border-radius:20px;\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-comment-author-name has-small-font-size\"><a rel=\"external nofollow ugc\" href=\"http:\/\/www.ucitukraine.com\" target=\"_self\" >max<\/a><\/div>\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-comment-date has-small-font-size\"><time datetime=\"2013-05-31T14:34:37+01:00\"><a href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/?cpage=1#comment-816\">31 mai 2013<\/a><\/time><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-comment-content\"><p>Merci d&rsquo;avoir partag\u00e9 \u00e7a! C&rsquo;\u00e9tait vraiment un poste tr\u00e8s int\u00e9ressant \u00e0 lire!<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/li><li id=\"comment-627\" class=\"comment even thread-even depth-1\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40px\"><div class=\"wp-block-avatar\"><img alt='Avatar de Paul Bourdette' src='https:\/\/secure.gravatar.com\/avatar\/4eb559737af4d6e2ebac34b0f881ff8a78c0f217441122cf5e727cdf5567b59a?s=40&#038;d=wavatar&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/4eb559737af4d6e2ebac34b0f881ff8a78c0f217441122cf5e727cdf5567b59a?s=80&#038;d=wavatar&#038;r=g 2x' class='avatar avatar-40 photo wp-block-avatar__image' height='40' width='40'  style=\"border-radius:20px;\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-comment-author-name has-small-font-size\">Paul Bourdette<\/div>\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-comment-date has-small-font-size\"><time datetime=\"2012-12-19T17:39:00+01:00\"><a href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/?cpage=1#comment-627\">19 d\u00e9cembre 2012<\/a><\/time><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-comment-content\"><p>Est-ce que \u00e7a arrive souvent que les personnes avec les handicaps travaillent chez un centre d&rsquo;appel ? Je crois que c&rsquo;est g\u00e9nial. Merci d&rsquo;avoir partag\u00e9.<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/li><li id=\"comment-14\" class=\"comment odd alt thread-odd thread-alt depth-1\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40px\"><div class=\"wp-block-avatar\"><img alt='Avatar de handicapital' src='https:\/\/secure.gravatar.com\/avatar\/?s=40&#038;d=wavatar&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/?s=80&#038;d=wavatar&#038;r=g 2x' class='avatar avatar-40 photo avatar-default wp-block-avatar__image' height='40' width='40'  style=\"border-radius:20px;\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-comment-author-name has-small-font-size\">handicapital<\/div>\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-comment-date has-small-font-size\"><time datetime=\"2011-06-10T19:39:53+01:00\"><a href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/?cpage=1#comment-14\">10 juin 2011<\/a><\/time><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-comment-content\"><p>Tr\u00e8s beau parcours et bien entretenu.<br \/>\nUne auteur qui peut faire des sujets diff\u00e9rents sur ses livres; car j&rsquo;ai lu ma famille est un po\u00e8me et cela m&rsquo;a beaucoup plu.<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/li><li id=\"comment-13\" class=\"comment even thread-even depth-1\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40px\"><div class=\"wp-block-avatar\"><img alt='Avatar de chaminade christophe' src='https:\/\/secure.gravatar.com\/avatar\/c0d475201f1fbd55450c33b1f653166db53ddf258e8743addf3ce4fac098571a?s=40&#038;d=wavatar&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/c0d475201f1fbd55450c33b1f653166db53ddf258e8743addf3ce4fac098571a?s=80&#038;d=wavatar&#038;r=g 2x' class='avatar avatar-40 photo wp-block-avatar__image' height='40' width='40'  style=\"border-radius:20px;\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-comment-author-name has-small-font-size\">chaminade christophe<\/div>\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-comment-date has-small-font-size\"><time datetime=\"2011-05-25T17:41:32+01:00\"><a href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/?cpage=1#comment-13\">25 mai 2011<\/a><\/time><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-comment-content\"><p>moi aussi j ai aim\u00e9 m&rsquo;entretenir avec toi.<br \/>\nJ&rsquo;ai subit du harc\u00e8lement au travail \u00ab\u00a0quand tu veux, tu entends\u00a0\u00bb!!!!!<br \/>\nca d\u00e9truit, mais l amour d&rsquo;une famille aide beaucoup.<\/p>\n<p>Bises<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/li><li id=\"comment-4\" class=\"comment odd alt thread-odd thread-alt depth-1\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40px\"><div class=\"wp-block-avatar\"><img alt='Avatar de Handiressources' src='https:\/\/secure.gravatar.com\/avatar\/7bb6d96d58613d967954d6086ad7639137794e5aa42ccc26b7dc955a9e6497a5?s=40&#038;d=wavatar&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/7bb6d96d58613d967954d6086ad7639137794e5aa42ccc26b7dc955a9e6497a5?s=80&#038;d=wavatar&#038;r=g 2x' class='avatar avatar-40 photo wp-block-avatar__image' height='40' width='40'  style=\"border-radius:20px;\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-comment-author-name has-small-font-size\"><a rel=\"external nofollow ugc\" href=\"http:\/\/handiressources.free.fr\/index.html\" target=\"_self\" >Handiressources<\/a><\/div>\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-comment-date has-small-font-size\"><time datetime=\"2011-01-17T23:24:59+01:00\"><a href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/?cpage=1#comment-4\">17 janvier 2011<\/a><\/time><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-comment-content\"><p>A ne pas manquer et \u00e0 acheter sans attendre<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/li><li id=\"comment-2\" class=\"comment byuser comment-author-admin bypostauthor even thread-even depth-1\">\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8f761849 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40px\"><div class=\"wp-block-avatar\"><img alt='Avatar de lepot Fr\u00e9d\u00e9rique' src='https:\/\/secure.gravatar.com\/avatar\/56caa19178c7df3ee01da2f50051221e58f6bbbec3d122221189fac7f4e38a77?s=40&#038;d=wavatar&#038;r=g' srcset='https:\/\/secure.gravatar.com\/avatar\/56caa19178c7df3ee01da2f50051221e58f6bbbec3d122221189fac7f4e38a77?s=80&#038;d=wavatar&#038;r=g 2x' class='avatar avatar-40 photo wp-block-avatar__image' height='40' width='40'  style=\"border-radius:20px;\"\/><\/div><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-comment-author-name has-small-font-size\"><a rel=\"external nofollow ugc\" href=\"http:\/\/m2pm.org\" target=\"_self\" >lepot Fr\u00e9d\u00e9rique<\/a><\/div>\n\n\n<div class=\"wp-block-group is-layout-flex wp-block-group-is-layout-flex\" style=\"margin-top:0px;margin-bottom:0px\"><div class=\"wp-block-comment-date has-small-font-size\"><time datetime=\"2010-12-19T18:21:34+01:00\"><a href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/?cpage=1#comment-2\">19 d\u00e9cembre 2010<\/a><\/time><\/div>\n\n<\/div>\n\n\n<div class=\"wp-block-comment-content\"><p>Bienheureuse de partager la joie de cette parution apr\u00e8s ce parcours !<br \/>\nAu plaisir de te lire et de partager des moments de recherche sur le blog construit.<br \/>\nBonne route.<\/p>\n<p>Fr\u00e9d\u00e9rique &#8211; praticienne\/chercheuse<\/p>\n<\/div>\n\n<\/div>\n<\/div>\n\n<\/li><\/ol>\n\n\n\n<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Plaidoyer pour une Distanciation Int\u00e9grante envers les personnes en situation de handicap Cet ouvrage n\u2019est pas un r\u00e9quisitoire de plus contre France T\u00e9l\u00e9com, mais le r\u00e9cit d\u2019un combat de vie d\u2019une salari\u00e9e qui tente de retrouver sa place au sein&hellip;<\/p>\n<p class=\"more-link-p\"><a class=\"more-link\" href=\"https:\/\/sourdeencentresdappels.merlinerie.com\/\">Read more &rarr;<\/a><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=3"}],"version-history":[{"count":57,"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":513,"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=\/wp\/v2\/pages\/3\/revisions\/513"}],"wp:attachment":[{"href":"https:\/\/sourdeencentresdappels.merlinerie.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}